Refund policy

At Lex the Label, every piece is carefully designed and packaged with love. We want you to be completely happy with your purchase. If something isn't right, we're here to help.

Returns

We accept returns within 14 days of delivery on eligible items.

To qualify for a return, your item must:

  • Be unworn and unused.
  • Be in its original packaging.
  • Include all tags and accessories (if applicable).
  • Be free of damage caused after delivery.
  • Returns are currently available for U.S. orders only.

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns or exchanges on:

  • Earrings (unless they arrive damaged or defective).
  • Customized or personalized jewelry.
  • Final sale or clearance items.
  • Gift cards.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact info.lexthelabel@gmail.com within 48 hours of delivery with:

  • Your order number.
  • Photos of the item and packaging.

We'll work quickly to make it right with a replacement or refund.

Refunds

Refunds are only issued for items that arrive damaged, defective, or if we shipped the wrong item

  • Refunds will be issued to your original payment method.
  • Please allow 5–10 business days for your bank or credit card company to process the refund.

Original shipping charges are non-refundable unless the return is due to our error.

What’s Covered

We want you to love your Lex The Label pieces and feel confident wearing them every day. If your jewelry experiences a manufacturing defect or unexpected damage during normal use, we’re happy to help.

Examples of issues that may be covered include:

• A chain clasp that no longer closes properly
• A charm that unexpectedly detaches
• A link that breaks without being pulled, caught, or mishandled
• A stone that falls out unexpectedly

If your piece appears to have a qualifying defect, we’ll provide a prepaid return label so you can send it back to us for inspection. Once received, we’ll determine whether the piece qualifies for a repair or replacement.

What’s Not Covered

Our warranty covers manufacturing defects—not damage caused by accidents, improper care, or normal wear and tear.

The following are not covered under our warranty:

• Breakage caused by pulling, catching, snagging, dropping, or rough handling
• Bent, stretched, or damaged pieces
• Damage caused by pets, including chewing or bending
• Damage from improper storage or care
• Water exposure on pieces that are not specifically labeled as water-safe
• Tarnishing, discoloration, or changes in finish from wear or exposure to products and environmental elements
• Normal wear and tear

Let’s Talk About Tarnishing

We pride ourselves on offering tarnish-resistant and water-resistant pieces designed to be worn and enjoyed. However, no jewelry is completely immune to tarnishing or discoloration.

Tarnishing is a natural chemical reaction that can occur when metals are exposed to elements such as sunscreen, perfume, lotions, oils, sweat, water, cleaning products, and humidity. How quickly this happens can vary from person to person depending on body chemistry, frequency of wear, and how the jewelry is stored and cared for.

Because tarnishing is a natural reaction and not considered a manufacturing defect, tarnishing and discoloration are not covered under our warranty.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Exchanges

If you'd like a different item, please return your original purchase (if eligible) and place a new order.

How to Start a Return

To request a return, please contact @info.lexthelabel@gmail.com with:

  • Your order number
  • The reason for your return

  • Please allow up to 2 business days for a response.

We'll provide instructions for returning your item.

Purchases from Lex The Label Retailers

If you purchased Lex The Label jewelry from a retailer that carries our products in their storefront, please note that we are unable to offer replacements for any piece that was not purchased directly through shop-lexthelabel.com.

Damaged Items

If your Lex The Label piece arrives damaged, we will gladly offer a complimentary replacement if you contact us within 7 days of the delivery date.

Please email info.lexthelabel@gmail.com with:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the packaging (if applicable)

Providing photos helps us improve our packaging and prevent future damages.

Lost or Stolen Packages & Items

If your Lex The Label package is lost or stolen after shipment, we recommend contacting the shipping carrier directly to file a claim.

Lex The Label is not responsible for lost, stolen, or misplaced packages or items once they have been shipped and marked as delivered.